Organisations FAQ



How many campaigns can we run at once?
Can we deactivate a campaign and start another?
Can we change values and dates after a we've launched a campaign?
How often are we paid?
Can we view transactional data and receive exported files?
We are part of a National Organisation, we want to run our own campaigns in addition to our Parent Body's National Campaigns, Can we?
We have DGR( Deductible Gift Recipient Status), can you issue receipts on our behalf?
Can we be paid by any other method apart from Direct Deposit?
How do we earn $$ through our supporters?
If a campaign expires before it reaches its target, can it be reactivated?
If a campaign closes before the expiry date, can we launch a new campaign immediately?
If we accept donations through your Donate buttons connected to paypal do we incur any fees on these donations?
 

How many campaigns can we run at once?
You can load up to 5 campaigns at a time but only one can be active.

Can we deactivate a campaign and start another?
Yes as soon as a campaign expires, another campaign can be activated.

Can we change values and dates after a we've launched a campaign?
No once a campaign is launched, it cannot be changed

How often are we paid?
Balance transfers of funds are made on about the 14th day of each month.

Can we view transactional data and receive exported files?
Yes you can see every transaction processed to your benefit and an exportable file of transactions is available 24/7

We are part of a National Organisation, we want to run our own campaigns in addition to our Parent Body's National Campaigns, Can we?
Simply register your local organisation and you can run your own campaigns. There are many instances where local divisions of an organisation will want to fundraise in addition to its National Parent organisation.

We have DGR( Deductible Gift Recipient Status), can you issue receipts on our behalf?
Yes we can or alternatively we can provide you with the data and you can import and produce the documentation yourself.

Can we be paid by any other method apart from Direct Deposit?
No we only pay into authorised accounts. Prior to any campaign being established we will verify your account so we are assured funds are going to the authorised account of your organisation.

How do we earn $$ through our supporters?
Every supporter who "Supports" you through their purchases via online or through retail partners will help generate funds for you. The supporters don't need to be in your country. The system will credit your campaign account no matter what country your supporters live or purchase in.

If a campaign expires before it reaches its target, can it be reactivated?
No the campaign cannot be reopened after the expiry date, you'll need to create a new campaign.

If a campaign closes before the expiry date, can we launch a new campaign immediately?
Yes. If you have a campaign in the system that hasn't been activated you can change the date and start it early.

If we accept donations through your Donate buttons connected to paypal do we incur any fees on these donations?
Our fees are 5.5% inc gst plus paypal fees of 2.4% plus $0.30 per transaction