Privacy Policy



1/ Respecting your privacy

The Give Back Campaign is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information.This policy outlines our personal information management practices.

Specifically:
  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose it;
  • your right to access and seek correction of it;
  • how you may complain about privacy matters; and
  • our sharing of your personal information overseas.

2/ What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:
  • your personal details such as your name, addresses, telephone numbers, age and gender;
  • your customer reference number or member number;
  • whether you have taken up some of our other offerings, such as membership of our clubs and loyalty programs, our financial services products and our mobile applications;
  • whether you are supporting or following any charities, organisations or business partners
  • what, how and when you buy through our links or partner businesses or have expressed an interest in buying through our links or partners.

Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

3/ How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

  • you register with us, for example to create an account;
  • you communicate with us online;
  • you deal with us in other ways involving a need for personal information to be provided such as when you make a transaction with one of our partners.

We may also collect personal information about you by accessing data from other sources such as competition entries or co registrations and then analysing that data together with the information we already hold about you in order to validate online or offline transactions.

When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example "cookies". For information about our use of this technology, Please see cookie statement below.

Most of the personal information we collect and hold about you is from your direct dealings with us.

Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

4/ Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to manage the functions of The Give Back program.

For example:

  • to learn your choices of fundraising campaign, organisations and businesses you are interested in.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.

When marketing to you, your personal information is only ever used by The Give Back Campaign , its business partners and organisations. You may opt out of any communication with one or all partners / organisations of The Give Back Campaign at any time. All our communications will tell you how to do this.

5/ How can you inquire about, access and correct your personal information?

Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Member Services Team by calling us on 1300 448322.

Alternatively, you can write to us at: Member Services Team, The Give Back Campaign Pty Ltd, PO Box 1342 Sunnybank Hills QLD 4109 ABN 75 158 085 815

Before we provide you with access to your personal information we will require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction: If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points or by accessing your account via our website at www.thegivebackcampaign.com

6/ How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Member Services Team at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it.

We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Member Services Team will investigate the matter and attempt to resolve it in a timely way.

Our Member Services Team will inform you in writing about the outcome of the investigation. If our Member Services Team does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Member Services Team will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioners contact details.

7/ Our sharing of your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination.

We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

  • where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in; and
  • for disclosures between our companies. Our main business location is in Australia but as we expand around the world some of our companies may be based in other countries.
  • when our business which collected your personal information is in a different country to your location.

8/ Updates

This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 week's prior notice of the change on www.thegivebackcampaign.com

9/ Other privacy terms and limits of this policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us.

10/ Cookie statement

About this statement

This statement gives you information about our use of cookies. This is relevant to when you use your computer or mobile device to visit online content (such as websites and mobile apps) which display or promote us or our goods or services. The content may be our own, or may be the content of others in which we have an interest, such as our banner advertisements.

Cookies may be arranged ("set") by us or by others under an arrangement with us, such as companies whose business it is to analyse information. We may also access information from cookies set by others others ("3rd party cookies").

Why should you know about cookies?

You should know about cookies because they involve the collection of information about you (which may or may not be personal information) in a way which may not be obvious to you.

What is a cookie?

Cookies are small pieces of information captured when your device is used to access online content. Cookies are stored in your device by the person who arranges for the cookie to be set. This person may be the provider of the content being accessed. It might be a 3rd party. 3rd party cookies are to provide information about your device access to more than one discrete site or data set.

Why do we allow cookies to be used?

We allow cookies to be used for four reasons.

First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience.

Secondly, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.

Thirdly, we allow persistent and other kinds of permanent cookies (such as "flash" cookies) to be set and we access information from 3rd party cookies in order to assist in compiling and analysing the types of online content you visit and your interaction with that content. This assists us to assess what promotions to make to you, when and how. It also assists us to measure the effectiveness of our promotions.

Fourthly, we use cookies to validate transactions with our online partners where you have transferred from www.thegivebackcampaign.com to a partner website in the attempt to make a purchase. This allows us to validate your transaction with our partners and collect the commission attributable to us for reimbursement to the charity.

What are your choices about cookies?

You can control the extent to which your device allows cookies to be set on it. You can do this by changing the settings on the software your device uses to access the internet (your browser software). For example, depending on which browser your device uses, you may be able to disable third party cookies.

11/ More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email - [email protected]) (Australia).

Policy last updated : 09th Sept 2015